Last Updated: August 2026
At Prayas Group, we aim to provide high-quality products and reliable services across Tensile Structure & Membrane Solutions, Wedding & Event Décor, Home Décor, and Furniture.
As many of our products may be customised or manufactured according to specific requirements, our refund and cancellation terms may vary depending on the type and stage of the order.
Customers may request cancellation of an order by contacting us as soon as possible.
Cancellation requests will be considered only if the product has not entered manufacturing, customisation, dispatch, or installation.
Once production or customisation has started, cancellation may not be possible.
For customised, made-to-order, or project-based products, cancellation terms will be communicated at the time of order confirmation.
A refund may be considered in situations such as:
The applicable refund amount may depend on the nature and stage of the order.
The following may generally not be eligible for cancellation or refund once production has started:
If a product has been specially manufactured according to your requirements, refund eligibility will be assessed on a case-by-case basis.
Customers are requested to inspect the package at the time of delivery.
If a product arrives damaged, please contact us as soon as possible with:
After verification, we may offer an appropriate replacement, repair, or refund, depending on the nature of the damage and product.
If you receive a product that is significantly different from the product ordered or has a manufacturing defect, please contact us promptly.
After verification, we may provide:
The resolution will depend on the product, nature of the issue, and applicable circumstances.
Where a return is approved, the product may need to meet the following conditions:
Certain customised or made-to-order products may not qualify for return.
Once a refund has been approved, it will generally be processed through the original payment method, wherever possible.
The time taken for the amount to reflect in your account may depend on the applicable bank or payment gateway.
Prayas Group is not responsible for delays caused by banks or third-party payment providers.
Shipping, transportation, installation, or other service charges may be non-refundable depending on the nature and stage of the order.
For customised and project-based orders, applicable charges will be communicated separately.
Tensile structures involve customised design, engineering, fabrication, material procurement, transportation, and installation.
Therefore, once a project has entered the design approval, material procurement, manufacturing, fabrication, or installation stage, cancellation and refund may be restricted.
Project-specific cancellation and payment terms may be agreed upon before work begins.
For furniture and décor products, refund or replacement eligibility may depend on whether the product is:
Customised furniture and décor products may not be eligible for cancellation or return after production begins.
Products purchased during special sales, promotional campaigns, clearance offers, or discounted schemes may be subject to specific return or refund conditions.
The applicable terms will be communicated with the relevant offer or order.
To request a cancellation, return, replacement, or refund, please contact us with:
Name:
Order Number:
Registered Mobile Number:
Email Address:
Product Name:
Reason for Request:
Supporting Images/Videos, if applicable:
Our team will review the request and communicate the next steps.
Prayas Group reserves the right to update this Refund & Cancellation Policy from time to time.
Any changes will be published on this page with an updated “Last Updated” date.
For refund, cancellation, return, or replacement-related queries, please contact:
Prayas Group
Location: Indore, Madhya Pradesh, India
Email: prayasgroupp@gmail.com
Phone: +(91) 9399109611
Website: www.prayasgroup.in
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