Privacy Policy

Last Updated: August 2026

At Prayas Group, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, browse our products, submit an enquiry, or place an order through our online store.

By using our website, you agree to the practices described in this Privacy Policy.

1. About Prayas Group

Prayas Group is engaged in the design, manufacturing, supply, and installation of tensile membrane structures, wedding & event décor products, home décor products, and furniture solutions.

Our website may allow users to explore our services and products, submit enquiries, and purchase selected products through our online store.

2. Information We Collect

We may collect the following information when you interact with our website:

Personal Information

  • Full name
  • Mobile number
  • Email address
  • Billing and shipping address
  • Company or organisation name, where applicable
  • Information provided through enquiry forms
  • Any other information you voluntarily submit to us

Order Information

When you purchase a product, we may collect information required to process and fulfil your order, including product details, delivery information, billing details, and transaction-related information.

Technical Information

When you visit our website, certain information may be collected automatically, such as:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Website interaction data
  • Date and time of access

3. How We Use Your Information

We may use the information collected to:

  • Process and fulfil your orders
  • Deliver purchased products
  • Respond to enquiries and requests
  • Provide quotations and customised solutions
  • Communicate regarding orders, services, or projects
  • Provide customer support
  • Improve our website, products, and services
  • Process payments through authorised payment service providers
  • Prevent fraudulent or unauthorised activities
  • Maintain website security
  • Send relevant updates, offers, or promotional communication where permitted
  • Comply with applicable legal and regulatory requirements

4. Payment Information

Payments made through our website may be processed by third-party payment gateways.

Prayas Group does not generally store complete credit card, debit card, or banking credentials on its own servers. Payment information is handled by the applicable payment service provider according to its own privacy and security practices.

5. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember website preferences
  • Understand website usage
  • Improve website functionality
  • Analyse traffic and performance
  • Provide a smoother shopping experience

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

6. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, including:

  • Payment gateway providers
  • Shipping and logistics partners
  • Website hosting and technical service providers
  • Website analytics and marketing service providers
  • Customer support providers
  • Professional or legal advisers
  • Government or regulatory authorities where legally required

Such information is shared only to the extent reasonably necessary for the relevant purpose.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, alteration, disclosure, or loss.

However, no online transmission or electronic storage method can be guaranteed to be completely secure. Therefore, while we take appropriate precautions, we cannot guarantee absolute security of information transmitted through the internet.

8. Third-Party Links

Our website may contain links to third-party websites, payment gateways, social media platforms, or other external services.

Prayas Group is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including order processing, customer service, business records, legal obligations, dispute resolution, and legitimate business requirements.

When information is no longer required, we may securely delete or anonymise it where appropriate.

10. Your Privacy Choices

Depending on applicable laws, you may have the right to:

  • Request access to personal information held by us
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Withdraw consent where processing is based on consent
  • Opt out of promotional communications
  • Raise concerns regarding the handling of your information

To make a privacy-related request, please contact us using the details provided below.

11. Children’s Privacy

Our website is intended for general audiences and is not specifically directed toward children.

We do not knowingly collect personal information from children without appropriate consent. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

12. Marketing Communications

If you provide your contact information or opt in to receive communications from us, we may contact you regarding products, services, offers, updates, or other relevant information.

You may opt out of promotional communications at any time by contacting us or using the unsubscribe option provided in applicable marketing messages.

13. Changes to This Privacy Policy

Prayas Group may update this Privacy Policy from time to time to reflect changes in our business, website functionality, legal requirements, or privacy practices.

Any updated version will be published on this page with a revised “Last Updated” date.

We encourage you to review this page periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.

Prayas Group
Location: Indore, Madhya Pradesh, India
Email: prayasgroupp@gmail.com
Phone: +(91) 9399109611
Website: www.prayasgroup.in

Your Privacy Matters

At Prayas Group, we value the trust our customers and business partners place in us. We are committed to handling your information responsibly while providing a secure and reliable online experience.

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